When logging into Pago Dashboard users will be presented with prompt to upgrade plan

Incident Report for Pagos

Resolved

The incident has been resolved

Posted Jul 11, 2025 - 17:38 UTC

Update

External entitlement provider has confirmed that the db have been restored and caches rebuilt.
We are seeing Pagos Dashboard restored and are continuing to monitor before resolving issue

Posted Jul 11, 2025 - 17:30 UTC

Monitoring

The issue has been resolved by the entitlement provider and we're monitoring our accounts to make sure all entitlements are correct.

Posted Jul 11, 2025 - 17:24 UTC

Update

External entitlement provider is in the middle of restoring critical systems

Posted Jul 11, 2025 - 16:41 UTC

Identified

Pagos Dashboard is experiencing issue related to external entitlement provider. External entitlement provider has confirmed they are experiencing a P1 issue and are working on correcting the issue.

Posted Jul 11, 2025 - 16:15 UTC

This incident affected: Pagos Dashboard and Developer Platform (BIN Service).