Resolved
The issue has been fully resolved.
Monitoring
We reprocessed the delayed data, and data latency is back to normal.
We're monitoring the situation and will close this incident once our vendor resolves the underlying issue.
Identified
The underlying issue have now been resolved by the vendor. Our engineering team is working on getting the data latency back to normal.
Investigating
One of our vendors is experiencing issues in one region, delaying data processing.
Since 09:15 UTC, new data may take longer than usual to appear in dashboards and reports.
No data has been lost; we'll process delayed data once the provider's service recovers.
The provider reports early signs of recovery, and we're watching closely.
We'll post an update when processing is back to normal.